PURCHASE OF COSTUMES
Our experience has indicated any problem with fitting or fault can be avoided if the customer can visit our store for fitting prior to purchase. Our staff offer many years of experience and are happy to assist. If it is not possible to visit our store please phone or email us for a discussion about your options and accessories.
The Casablanca Costume Hire on-line shopping facility through www.casablancacostumehire.com.au is available to AUSTRALIAN ORDERS ONLY (ie for delivery to an Australian address). ORDERS OUTSIDE AUSTRALIA CANNOT BE ACCEPTED. Casablanca Costume Hire will cancel all international orders and refund the purchase amount less an administrative fee. Casablanca Costume Hire will not be held responsible for not fulfilling your order, nor for being able to advise you that this is the case.
Casablanca Costume Hire uses reputable Australian and U.S. suppliers, who offer only quality products, so we are confident you will be happy with your purchase. Every product sold online is thoroughly checked for any fault prior to dispatch to ensure satisfaction.
We do not offer refunds on purchased costumes, but are happy to exchange subject to the following terms and conditions.
We highly recommend all items are opened and checked and fitted immediately to allow time for exchanges.
Due to hygiene concerns, we are unable to offer exchanges on products such as wigs, contact lenses, eyelashes, masks, teeth, fangs, make-up, hairspray or other spray products, stockings and socks, undergarments including tutus and petticoats, beard and other facial hair and special orders. This includes costumes which include undergarments.
It is not possible to exchange part of a costume.
Any items with visible make-up or fake tan marks will not be exchanged.
Items which have been altered or worn cannot be exchanged.
What to do if you are eligible for an exchange...
We seldom experience problems, but will assess each case on the following criteria:
- Contact us within 48 hours of receiving the item.
- Items must be returned to our store within seven(7) calendar days of receiving the item.
- Items must be returned in original condition including packaging and all tags.
- Items must not be damaged, worn or washed or show signs of wear.
- Items must not show any sign of make-up or tanning products.
- Exchange can not be processed prior to the return of the original item.
How to return a product
- Please choose carefully as we cannot accept items for exchange if you change your mind.
- Casablanca is not responsible for any product being returned which does not arrive at our store using any other method which is not trackable.
- We do not offer refund on any return shipping costs (either from us to you or vice versa).
HIRE OF COSTUMES
All Casablanca Costume Hire costumes are washed and ironed on the premises. Items which are not washable are sterilized and sanitised. All wigs are washed and dried on premises.
Most costumes are $50 per adult hire and $25 per child hire. This includes all accessories except wigs which are charged at an extra $10 per wig to cover cleaning and sterilizing. There are several deluxe adult costumes which cost slightly more, but you will be informed at time of fitting. Family discounts apply under certain conditions.
Security bonds are required for each hire costume. The bond rates are $50 per costume for adults and $20 for children. This may be done in the form of credit/debit card imprint or paid in full with a refund (of the security bond only) on return of the complete hired costume(s) in good order.
A $10, non-refundable, deposit per costume is required at the time of hiring. If you change your mind, costumes may be exchanged prior to collection without penalty however once the costume leaves the store it is considered hired.
For weekend hires, costumes may be collected on Thursday, Friday or Saturday during normal trading hours.
Arrangements can be made for midweek hires, please note our opening hours below.
Costumes are returned on Mondays between 10 am and 6pm (please check opening hours below for special trading hours for holidays). Casablanca Costume Hire is responsible for all washing and cleaning of costumes.
Any loss of or damage to costumes will incur an additional fee.
Late returns will incur a $10 per day late fee, unless other arrangements are organised.